Frequently Asked Questions
We have answered all the common questions about our products. If you still can’t find what your looking for, contact us and we’ll get back to you as soon as possible!
Paints & Products
Orders through this webstore will be the only method currently for online orders. Alternatively, you can call our customer service hotline or send us an email to order manually through our customer service.
You can also visit our office or our authorized distributors to purchase directly our paints.
We are planning on making the products available through Shopee and Lazada.
We know you love seeing your screens as accurately and beautifully colored. We cannot guarantee an exact color match because our images will vary depending on the settings of your screen, but we do strive for very close matches! If there's a particular hue that doesn't quite show up or looks off-color in some way--we're all ears when it comes to figuring out how best communicate this with customers so they get exactly what they want from their purchase
Our mission is to craft paints with the lowest possible VOCs, while still meeting high standards for quality and consistency. We achieve this by taking extensive care in both our manufacturing process as well as how we address sustainability concerns throughout all aspects of business operations - from product design down below-ground level up top! Closing these two priorities has allowed us to create products that not only help curb global warming but also save you money on your electric bill too; because when everyone uses efficient tools like ours it makes an impact no matter what side YOU'RE On
Data, specifications, directions, and recommendations given in this data sheet represent test results or experience obtained under controlled or specially defined circumstances. Their accuracy, completeness, or appropriateness under the actual conditions of any intended use is not guaranteed and must be determined by the user. The products are delivered and any technical assistance is given subject to our GENERAL CONDITIONS OF SALE, DELIVERY, AND SERVICE and, unless otherwise expressly agreed in writing, manufacturer and seller assume no liability in excess of that stated therein for results obtained, injury, direct or consequential damage incurred from the use as recommended above or otherwise.
Whilst we endeavor to ensure that all advice we give about this product is correct and manufactured according to the standard quality control system, however, we have no control over either the quality or condition of the substrate or many other factors affecting the use and application of the product. Therefore, unless we specifically agree in writing to do so, we do not accept any liability whatsoever or howsoever arising for the performance of the product or for any loss or damage arising out of the use of this product.
Shipping FAQs
We are happy to ship products anywhere in Singapore or internationally. When you place an order, we will estimate delivery dates based upon the availability of your item(s) and whether it is being shipped domestically or internationally!
Our shipping charges are determined by the weight of your order.
SIngapore – Shipping charges are FREE for order above SGD 100 in a single transaction. Any transaction below SGD 100 is charged for a SGD 15.00 flat rate delivery fee.
International – shipping charges are determined by the weight of your order. Shipment fees shall paid separately through email or phone enquiry, your order will ship out only when after you have paid your shipment charges. Alternately, you may directly make order through email us your purchase products and your exact delivery address.
We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.
Orders outside Singapore are shipped via courier services and should take between 5 – 21working days upon order confirmation.
Please e-mail us at enquiry@hanapaint.com or call us at +6568982314 for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Singapore.
Our working hours is between 9:30 am to 6:30 pm Monday to Friday, 09:30 am to 1:00pm Saturday. (Except for public holidays).
Any inquiry, kindly contact our Customer Service at +6587291682 or email us at enquiry@hanapaint.com
Shipping address cannot be changed once order(s) has been shipped.
Order cannot be cancelled or changed once transaction is being approved.
For items in stock, you shall receive your order in 5-10 working days upon order confirmation.
If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.
In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.
Hana Paint is not responsible for shipping charges of returned packages due to missing or wrong information.
Contacts & Customer Care
There are various method that you can contact our customer service regarding on our products or any orders that you have made online. You can contact us via :
- Whatsapp Button In Store: You can click on the whatsapp button in our store to connect directly to our customer service.
- Contact Form Through Website: Submit a contact form through our store at https://shop.hanapaint.com/contact/
- Email us: You can email us at enquiry@hanapaint.com
- Call us directly: Call us at +65 6898 2314
You can visit our office from the below address:
1. ANS Surface Technology Pte Ltd. 1 Sunview Road #07-36 Eco-tech@sunview
Singapore 627 615
All emails or enquiries are utmost important to us. We will surely respond to all emails within 1-3 working days, depending on the complexity of the enquiries.
Contact us at enquiry@hanapaint.com or call us at +6568982314 for questions related to this products or send us a form via the contact form below.
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